Tempo Growth Tools
Support
Get help with installation, storefront-tool configuration, product and audience targeting, previews, storefront placement, campaign conflicts and account access.
Contact Tempo support
Contact us through contact@getrobo.xyz. Include your BigCommerce store URL, storefront channel, tool or campaign name, the page where the problem appears, reproduction steps, device and browser, and a screenshot when available.
Protect customer data: do not send BigCommerce access tokens, passwords, payment information, complete order details or customer lists. Redact names, email addresses, addresses and other personal information from screenshots unless support specifically requests the minimum information required to investigate.
Privacy and security requests
Use the same contact address with Privacy request or Security report in the subject. For a security report, describe the affected Tempo URL or feature and the observed impact without accessing another merchant's data.
Before contacting support
- Confirm the campaign is enabled and its page, device, product, country, audience and schedule rules match.
- Test the same page in a private browser window and on mobile.
- Check product availability, selected variants, coupon validity and the connected storefront channel.